Return, Replacement & Refund Policy
At Sebamed, we strive to ensure that every order reaches you in perfect condition. If you face any issues with your order, please review the policy below.
Return & Replacement Window
● Return or replacement requests must be raised within 7 days from the date of delivery.
● In case of a damaged, defective, missing, expired, or incorrect product, the issue must be reported within 48 hours (2 days) of delivery.
● To initiate a return or replacement request, please contact our customer support team at sebamed@usv.in or call us at 9967673355. Please share your order details along with relevant images of the product and packaging to help us process your request efficiently. Alternatively, you can log in to your website account, navigate to the Orders section, select the relevant order, and raise a return request directly through the website.
Eligible Cases for Return or Replacement
Returns or replacements will be accepted under the following circumstances:
● Wrong product delivered
● Expired product delivered
● Damaged, defective, or tampered product received
● Incomplete order or missing items
● Product received in a leaked or unusable condition
Non-Eligible Cases
Returns, replacements, or refunds will not be accepted under the following circumstances:
● Product has been opened, used, tested, or altered
● Product is returned without original packaging, labels, or seals
● Return/replacement request is raised after 7 days of delivery
● Damaged or missing item is reported after 48 hours of delivery
● Customer changes their mind after delivery
● Product dissatisfaction due to personal preference or expected result
Return Process
- Once a return or replacement request is raised, our team will review the request within 2–3 business days. Or 48-72 working hours
- If approved, a reverse pickup will be arranged, wherever service is available.
- After receiving the product, our quality team will inspect and verify the claim.
Refunds & Replacements
● Approved replacements will be dispatched subject to product availability.
● If a replacement is unavailable, a refund will be initiated. For prepaid orders, the refund will be processed to the original payment method.
● For Cash on Delivery (COD) orders, customers will be required to share a cancelled cheque or bank account details (Account Holder Name, Account Number, IFSC Code, and Bank Name) to facilitate the refund.
● Refunds are typically processed within 5–7 business days after successful verification and approval.
