HOW LONG DOES IT TAKE TO SHIP AN ORDER?
Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
Sebamed will take 2/3 working days to review your return request.
If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Sebamed will reimburse the courier charges.
After the product is received, Sebamed will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under what conditions return/ replacement request will not be accepted?
Wrong product delivered
Expired product delivered
Damaged product delivered – physically damaged/ tampered product
Incomplete order – missing products
Original packaging (mono cartons, labels, etc.) missing
The return/replacement request is generated after 7 days from the date of delivery
The damaged/missing product is reported after 2 days from the date of delivery